ODLC PROGRAM ADMINISTRATOR - POSITION OVERVIEW

Job Overview

As our Program Administrator, you are the face of our organization. In many instances, you will be the first “hello” that greets many learners, volunteers, tutors, community partners, and other patrons into our doors.  You will also be responsible for providing vital support to our Community Engagement Manager and the Executive Director. This is a dynamic role for someone who loves to interact with people and enjoys the satisfaction of a well-organized office and database.

Key Responsibilities

• Learner Engagement and Support: Providing initial learner intake interviews and subsequent guidance to learners accessing the Council, ensuring learners and tutors have all the resources they need for tutoring sessions, managing learner files, and keeping an ongoing database of learner information.

• Managerial Support: Act as the primary assistant to the Community Engagement Manager and the Executive Director. You’ll help prepare Ministry reports, organize learner files, and ensure the office runs smoothly during peak times.

• Volunteer Engagement: Assist in the onboarding and scheduling of learners, tutors and volunteers. You’ll be the person checking in on our tutors to ensure they have the digital and physical resources they need.

• Exceptional Attention to Detail: You will assist in creating/editing engaging content (stories, posts, and updates) for Facebook, Instagram, YouTube and LinkedIn to attract volunteers, learners, tutors, and donors and must have a highly attuned attention to detail and excellent spelling and punctuation with a keen fondness for Dictionary.com and Thesaurus.com.

• Community Outreach: Represent the Council at local Orillia events, farmers' markets, and library sessions. You’ll be responsible for the "front-line" energy that brings new people into our programs.

• Content Creation: Use O365 and creative tools (like Canva) to design newsletters, flyers, and program announcements that look professional and accessible.

• Program/Workshop Guidance: Offering learner guidance with computer/tech skills and other program workshops to enhance the learner experience at the Council.

• Great Sense of Humour and Passion for Helping People Reach Their Goals:  We are very passionate about what we do in helping the people of our community reach their goals and we like to have lots of fun while we do it! 

Who You Are

• The "Reliable Second": You take pride in supporting a team. You anticipate what the Community Engagement Manager and Executive Director need before they ask for it.

• Tech-Versatile: You are a pro at Microsoft Office 365 and can quickly navigate the Ministry database to assist with data entry.

• Warm & Professional: You can switch gears from designing a fun flyer to helping a learner fill out a sensitive intake form with total professionalism.

Required Skills

• Proven Social/People Skills: Experience working in a non-profit environment is an asset.

• Administrative Savvy: High proficiency in Word, Excel, and Outlook.

• Exceptional Communication Skills: Exceptional written skills and a friendly, confident well-spoken personal presentation.

• Flexibility: A "startup" attitude—willing to jump into any task to help the team succeed.

SALARY: $19 - $20 per hour

JOB REQUIREMENTS:

• Part-Time, 20 hours per week (4 hours daily, 5 days/ week)

• Must obtain clean vulnerable sector check

• Additional hours may be required for fundraising/community engagement events and activities